We care about our customers as much as we care about the environment. It is really important to us that you are happy with the service and products you receive from us.
Delivery
We make every effort to dispatch orders the same day. For orders received before midday this is usually not a problem. For orders received after midday, we will do our best but at busy times this cannot be guaranteed. All products should arrive in between 1 – 5 working days.
We have a flat rate standard delivery charge of £5.00 for orders under £100. For orders over £100, delivery is free of charge.
We send our products by Royal Mail, 1st class recorded delivery. Some of our products are shipped directly from the manufacturer or our trade suppliers and these companies may use other couriers.
We do include any delivery instructions you give us, but we cannot guarantee that these instructions will be followed.
The delivery charges quoted are for delivery to UK mainland addresses. For addresses that are not on the UK mainland please call 01844 21441 for a quote or email info@eco-st.com
We assume that you would like to have all items in your order delivered together which keeps postage and packaging costs down. If you would rather receive your order in batches please mention this in the ‘notes’ section provided when making a payment
Packaging
In everything we do we strive to minimise our impact on the environment. We therefore re-use packaging material wherever possible. This will mean that from time to time your products will be packaged with a range of materials which may not always be as eco-friendly as we would like. However, we think it best to re-use as much as possible of the materials we receive so as to minimise our need for new packaging materials.
Returns
It is really important to us that you are delighted with your order.
If for some reason you are not satisfied you should return the product to us within 14 days. Please include the delivery note and indicate if you would like a refund or a replacement.
The goods should be returned to:
Eco-St Ltd,
5a Cornmarket St
Oxfordshire
OX9 3DX
Any refunds will be completed within 30 days of the goods being returned to us. We will refund the entire purchase price including the cost of the postage paid to send the goods to you. We are afraid we can not refund the cost of postage to return the goods back to us.
Security
Paypal is the company that processes our customer credit card payments. Paypal provide secure online credit card and debit card payment solutions for thousands of online and mail order businesses.
All transaction information passed between Eco-St and PayPal is encrypted. We do not store any credit card information on our systems or at our premises. Out site is not SSL certified as secure, which is why we do not show an SSL padlock. This is because the point at which we collect sensitive information from you we have re-directed you to the PayPal website which has all the necessary security measures.
Whilst it is impossible for any web site to be completely impregnable to fraud, our system adheres to industry best practice and offers an excellent level of security that you can be confident with.
Privacy Pledge
We take your privacy very seriously and are committed to providing a shopping experience that respects your privacy.
When you make a purchase we need to collect certain information to fulfil your order. We do not sell, rent or disseminate this information to any third parties for marketing or any other purposes.
You can be confident that we will not disclose your details to anybody unless required by law to do so or unless you explicitly give us the authority to do so.
Our web site links to other sites. Please be aware that we are not responsible for the privacy practices of these other sites.
Email marketing
We only send emails to addresses that have been supplied directly to us by customers and we always remove addresses from our address book when requested to do so by those customers.
Copyright
We grant you a limited licence to access and make personal use of this web site, but not to download (other than page caching) or modify it or any portion of it, except with the express written consent from us.
All content included on the web site, such as text, graphics, logos and images belong to us and are protected by United Kingdom and international copyright laws.
Website Content
The content displayed on this website is provided free of charge and for the purpose of providing general information on ECO-St, its services and background.
All copyright and other intellectual property rights within this site are, and shall remain the property of ECO-St. The content within this site may not be used for commercial reasons or for profit making activity without the specific written permission of ECO-St.
At the time of writing, ECO-St believed the content to be true and accurate but cannot give a guarantee for the timeliness or applicability in relation to specific circumstances. ECO-St does not guarantee the accuracy, availability or completeness of content supplied by any third party.
ECO-St will not be liable for any errors or inaccuracies in the content supplied, or for any actions taken by users on the basis of this content.
ECO-St shall not be liable for any consequential or indirect loss suffered by the user.
ECO-St may amend the content to this website at any time without prior notice. Some content may become out of date, however ECO-St cannot commit to updating such information.
No content from this website shall form a part of any contract between ECO-St and the User or constitutes an offer by ECO-St.